Phone System Selection Considerations:

•  How many phone lines do you think you need now?
•  How many phones will you need in the next four or five years if business goes well?
•  Do you need voice mail? This considered a must for most companies.
•  Will an Auto Attendant help manage calls? The time and labor savings each year can be substantial. Auto attendants can be very customer beneficial if they are designed properly.
•  How many business locations do you have? Will your multiple locations benefit from a Internet (VOIP) calls to cut down on long distance charges?
•  Would you like to have phones at remote locations or at employees' homes so that they can receive calls as if they are at your office?
•  Do you need a Call Center to help with business process flow, sales, and support?
•  Will you benefit from Computer Telephony Integration (CTI)? In other words, when a call comes in from a customer or vendor, wouldn't it help to have their information pop up on your computer as the call comes in? Or would you like to be able to click a phone number on your computer screen in order to automatically place a call?
•  What about Unified Messaging. It is now possible to have voice mail messages, fax messages, and e-mail messages all collocated on one single unified messaging platform such as Outlook.
•  Are you a school leader whose teachers, students, and parents would benefit from educational information and security software tools?
•  Are you running a business that needs account codes (ex. law firms) to connect calls to customers and clients?
•  Will you benefit from Interactive voice recognition (IVR)?
•  Does your business require executive tools for advanced call routing and recording of calls?
•  Are "soft" phones on the computer benefit your business?

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