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What is AVR?

Automate Voice Response (AVR) is a technology that enables you to tell a system what to do by speaking rather than using buttons. Typically, AVR systems give you a set of options that you can respond to by speaking the choice you want. Some AVR systems are set up so that when you tell it what you want, it will find the best match and route you to the department or person that can best help you.

Advantages of AVR:

  •  AVR can provide a more user-friendly interface for your customers.
  •  AVR can be more efficient if it is set up properly. Consequently it can save you time and, consequently money.
  •  AVR can be a competitive advantage.
Does the NBX System include AVR?
  •  The latest version of the NBX software supports a good entry level AVR technology to give you an AVR competitive advantage "out-of-the-box."
  •  The NBX also works with a leading edge AVR technology provider to provide advanced AVR features for larger or more demanding businesses that require comprehensive AVR solutions.
  •  Whether your AVR need is small or large or even if you are not sure if AVR will help you, the NBX systems will help make sure that you are able to use AVR when you need it.

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